1. AnnTIG

    Super article Bob. In business its normal to talk about managing our client’s expectations so why is it so hard to do in personal relationships? Is it because there’s more emotion involved or just that we have more invested in those relationships?

    • Thanks for your comments Ann. I think problems are left un-addressed, perhaps for too long – in business AND personal relationships, because we take ‘things’ for granted at times; and of course we can simply be ‘too close’ to really see what is happening. We tend then to ‘react’ (re-act) based on past behaviour and responses.

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