What Can Online Counselling Really Offer?

You’re out of the area when I need a listener.

I need your availability to meet mine.

I’m too busy to commit to the travel and distance – and those parking issues.

I will feel more comfortable discussing my challenges confidentially over the phone or online, at least until I feel a little better.

I like the convenience… and knowledge that we can meet later if I so wish.

Bob Brotchie counselling online

These are just some of thoughts of individuals when considering counselling, psychotherapy and cognitive behaviour therapy (CBT) services online. In the context of counselling – a talking therapy conducted with consultations via a secure online platform (with or without video), or telephone, still provides value to the client as an effective therapeutic process.


Owning advanced communications is a vital asset; the therapist needs to demonstrate a high level of awareness around verbal nuances to consolidate the otherwise unavailable visual cues to the clients’ body language. I am fortunate to have significant experience of managing, via telephony, emergency calls and having worked at a major call centre. Understanding the inflections of a voice is crucial to validate the communications elicited.

Experience and Life Knowledge

But these skills still need the professional experience and life knowledge that I am privileged enough to bring; such as meeting thousands of distressed patients and helping them to trust in me enough to prevent their challenges worsening, halting the hurtful processes being endured at their time of crisis. Providing this as a sole worker at 4 am or 4 pm (at a moment’s notice) in any environment – requires a rapid, calm, and dynamic skill set.

A listening service providing counsel and general guidance or a deeper analysis (as provided for with psychotherapy and the more therapeutic offering with CBT) is, for the most part, preferable ‘in-person’. However, it is better to have an effective service that online counsel can provide than to avoid the process entirely because of the desire to wait until things get bad enough and you have to deal with it! In delaying assistance to you, your healing journey is likely to be extended.

Early intervention provides a key to effective and sustained recovery and strategy for future resilience to life’s inevitable offerings!

Regardless of whether you have ‘left things to get to breaking point’ for you, or you recognize a persistent emotional niggle, I am happy to be a listener for you – without obligation and in complete confidence. Call or email me now.


Our Counselling And Therapy Services

Our posts are created to provide useful and supportive information, covering a variety of relevant topics.  If anything you have read here resonates and you would like to explore the possibility of working one-to-one with either Bob Brotchie or Penni Osborn, please do get in touch.

Our therapy rooms in Kentford, Newmarket, Suffolk CB8 are a comfortable and judgment-free place to meet where we offer warm, unconditional counselling and therapy support.  If you are unable to meet in person, we can offer the same service online, anywhere in the world, via secure platforms such as Zoom or Google Meet. Together, we can talk things through and find solutions to problems and relief from difficult emotions that may be getting in the way of a peaceful and meaningful life. 

If you’d like to know more, visit our FAQ’s or contact us for an informal chat – without obligation – to see how we may be able to help.

About the author
Managing Director / Counsellor at Anglia Counselling Ltd | 07747042899 | [email protected] | Business Website

Bob Brotchie is a counsellor, mindset consultant and creator of "Conscious Living by Design"™. He writes for Anglia Counselling, is featured on various other websites and introduces us to many guest writers all covering topics related to mental health and wellbeing.

Bob provides bespoke counselling services to individuals and couples in the privacy and comfort of a truly welcoming environment at his Anglia Counselling company office, located near Newmarket in Suffolk, England. Bob also provides professional online counselling, for local, national, and international clients. The therapeutic models offered are bespoke to the client’s needs, especially those in receipt of 'childhood emotional neglect' (CEN), whilst integrating a mindful approach to psychotherapy and cognitive behaviour therapy (CBT) principles. For clients experiencing trauma and/or phobia, Bob offers EMDR (Eye Movement Desensitisation and Reprocessing).