What is your cancellation policy?

It’s clear that there are times where cancelling a booked appointment may be necessary. However, it should be stressed that when booking an appointment, the service provider has committed that time and the facilities to that booking and contract. You are buying something of value, whether it is possible to attend or not.

TERMS & CONDITIONS

Clients are advised that in booking an appointment they are reserving a room and a therapist’s time exclusively for their needs.

If you need to cancel your appointment for any reason, you may do so without charge by giving at least 48 hours notice. This allows your therapist enough time to re-book the cancelled appointment slot and avoid unnecessary service disruption. It also provides an opportunity for those waiting to be accommodated.

Cancellations made within 48 hours of the appointment will not be charged but “no shows” and cancellations with less than 48 hours notice will be charged for in full. If you need to cancel your appointment please call 01638 554791. If you get through to voicemail, please leave a message stating slowly and clearly:

  • that you wish to cancel
  • your name and telephone number
  • date and time of your appointment
  • whether you wish to reschedule

You can then be contacted to make arrangements for an alternative appointment should you require one.